For AltspaceVR official support including issues with account resets, locked accounts, broken instances and such critical issues should always be directed to the https://altvr.com/support and raise a ticket. There is no cost to sending a support ticket and support is provided by Microsoft/AltspaceVR.
I have created a ticketing system to accept tickets via Portal that accepts complimentary tickets as well as a paid premium support service provided by myself. This support system allows me to prioritise tickets, understand what key problems users are having and allows me to reflect my wiki documentation.
There is an additional consulting service that is charged per hour that covers on-site support such as Unity help where a physical presence may be required and a time slot to be coordinated.
Consulting Services Offered
- Provide one-on-one AltspaceVR help with basics of using the network, the AltspaceVR website and able to connect using Google Remote Desktop or assist via web projector stream.
- Unity troubleshooting
- Event moderating & support
- PC tech support
- Graphic & Web Design
- Providing onboarding information for companies looking to launch in AltspaceVR with their brand
- Strategy planning for events
- Custom Altspace kit design
- Custom Altspace world building
- On-call assistance *Flat rate*